If you are using a smartphone, you can simply use the Duo mobile app to generate a passcode each time authentication is required. I am going to traveling abroad, how can I continue to use multi-factor authentication?Ī. No, multi-factor authentication is integrated directly into the the InsideSOU login page, so no additional software is required. Do I need to install software on my laptop or home computer to use multi-factor authentication?Ī. For more information about tokens, see this FAQ. If I don't own a smart phone, how do I request a token?Ī.

iPhones and iPads running iOS 6.0 or laterĬell Phones and Landlines Q. If you didn't, please contact, by phone, your IT Computing Coordinator or the IT Help Desk. If, as recommended, you've added your office phone to your Duo account, just select the appropriate device and select the 'Call Me' option during login. What should I do if I forget my mobile device at home?Ī. The Duo Mobile app also now has a restore option, learn more about using it here. There, you can select the 'Manage Devices' option and follow the prompts. If you do not have access to one of your registered devices, you must contact the Information Technology department to have your device registration reset.Īfter reinstalling the Duo Mobile app, you can re-activate your account using the Manage Devices site. However, to prevent the malicious registration of unauthorized devices, you will need to have access to at least one of your registered devices. You can enroll additional phones or tablets at any time. What if I replace or upgrade my mobile device? What if I get a new phone number or don't have access to my old number?Ī. Please refer to the step-by-step setup guide in our knowledgebase. You must choose 'other' when selecting the smartphone's operation system. If you do not want to download and use the Duo mobile app, you can specify this during the device enrollment process. Can I use Duo with my smartphone without downloading the mobile app?Ī. Replacements for lost or stolen tokens will be charged to the user's department. While using a mobile device is most convenient option and the one that most users prefer, faculty and staff may request a hardware token instead. There are several methods that can be used, including a mobile device app, SMS text message, and voice phone call options. A step-by-step setup guide is available in our knowledgebase. Registering your office phone as an alternate method of authentication is recommended.

The first time that you login to InsideSOU with Duo two-factor authentication enabled, you will be prompted to register your device(s). How do I setup Duo multi-factor authentication on my account?Ī.

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